The retail workbench.
One home for my Industry SE work with Product teams: the retail operating system, the case for industry technical depth, and retail app experiences.
Renee Powell
Explore the work
Three destinations. A clear purpose for each.
RetailOS
Turn a customer brief into a reviewable retail demo plan, build package, and testable instance.
Build and demonstrateOpen RetailOS ↗ INDUSTRY SE ROLE JUSTIFICATIONIndustry SE for Retail
Explore the rationale for the Industry SE role, the Retail proof point, and the operating model.
Explain the role and its valueOpen the role justification ↗ RETAIL APP EXPERIENCESRetail AI Apps Lab
Review AI Agent workflow mockups, authentication patterns, and candidates for testing and adoption.
Explore and review with ProductOpen the apps lab ↗Go straight to a page
Shortcuts within the RetailOS and app experiences destinations.
Retail guides & decks
Supporting guidance and presentation resources for the field.
FY27 Industry Strategy
Industry priorities, operating model, playbooks, and demo initiatives. Shareable internally.
Open deck ↗DECK / RETAIL LAUNCH PACKAGESZendesk for Retail Launch Packages
Compare Launch, Grow, and Scale, including package scope, planning timelines, and investment fields for PS.
Open launch package deck ↗DECK / CONFIGURATION BLUEPRINTRetail Skills Handover Outline
Agent-by-agent configuration guidance for intents, routing, handoff, fields, and forms.
Open deck ↗DECKIndustry strategy deck
Industry strategy material linked from the decision brief.
Open deck ↗DECKPresales effort deck
Presales effort material linked from the decision brief.
Open deck ↗Retail packaging
Configuration examples and scope discussions for a repeatable retail package.
Zendesk for Retail Configurations
Explore ownership, Auto Assist procedures, workspace configuration, app options, Help Center structure, reporting, and questions for PS.
Open example configurations ↗DECK / RETAIL LAUNCH PACKAGESZendesk for Retail Launch Packages
Compare Launch, Grow, and Scale, including package scope, planning timelines, and investment fields for PS.
Open launch package deck ↗No matching pages or resources. Clear your search or select all sections.